Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Help train and develop hotel team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum 1 year of hotel front desk experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Newark-University of Delaware

Rest and recharge at our hotel in Newark, Delaware

Located on the University of Delaware campus and surrounded by popular downtown destinations including Newark Main Street, Christiana Mall, Deerfield Golf Club, and the Casino at Delaware Park, the Courtyard Newark-University of Delaware puts you in the middle of everything. Our hotel offers free parking in addition to comfortable rooms and suites, featuring complimentary Wi-Fi, luxurious bedding, and flat-screen TVs. Have a delicious meal at our on-site restaurant, The Bistro, serving American cuisine and Starbucks® coffee, or enjoy a handcrafted cocktail or local craft beer at our Lobby Bar and Lounge. Host your next meeting or event in one of our two contemporary meeting venues. Our pool was recently closed, and will be replaced with a state-of-the-art fitness center. Whether you're on-the-go or have time to spare, maintaining a healthy lifestyle is easy with our new 24-hour fitness center. Hotel housekeeping is operating at a modified version, refreshing only what’s necessary based on guest needs.