Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Courtyard by Marriott Newark-University of Delaware

Rest and recharge at our hotel in Newark, Delaware

Located on the University of Delaware campus and surrounded by popular downtown destinations including Newark Main Street, Christiana Mall, Deerfield Golf Club, and the Casino at Delaware Park, the Courtyard Newark-University of Delaware puts you in the middle of everything. Our hotel offers free parking in addition to comfortable rooms and suites, featuring complimentary Wi-Fi, luxurious bedding, and flat-screen TVs. Have a delicious meal at our on-site restaurant, The Bistro, serving American cuisine and Starbucks® coffee, or enjoy a handcrafted cocktail or local craft beer at our Lobby Bar and Lounge. Host your next meeting or event in one of our two contemporary meeting venues. Our pool was recently closed, and will be replaced with a state-of-the-art fitness center. Whether you're on-the-go or have time to spare, maintaining a healthy lifestyle is easy with our new 24-hour fitness center. Hotel housekeeping is operating at a modified version, refreshing only what’s necessary based on guest needs.