Job Description

Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Holiday Inn Express Charleston-Civic Center

PREMIER HOTEL IN DOWNTOWN CHARLESTON, WV

COME AND STAY AT CHARLESTON'S PREMIER HOTEL

Welcome to Holiday Inn Express Civic Center, conveniently located in the heart of downtown Charleston WV business district. Located directly adjacent to the Charleston Coliseum and Convention Center, our hotel is also within close proximity to Charleston's top destinations like the Clay Center for the Arts and Sciences, Charleston Area Medical Center (CAMC), Charleston Town Center Mall, the Cultural Center and the new Shawnee Sports Multi Complex.

Enjoy our spacious accommodations and featured amenities, including free high-speed internet, state of the art fitness center and complimentary hot breakfast featuring our Express Start pancake station and our famous cinnamon rolls.

If you are planning an event, let our professional event planners provide all of the elements to assure the success of your next meeting or social event. Our flexible meeting space can accommodate up to 100 people and be arranged to suit your needs.

For the perfect blend of contemporary elegance, comfort and convenience, please allow us to show you what true West Virginia hospitality is all about!