Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Holiday Inn Express Charleston-Civic Center

PREMIER HOTEL IN DOWNTOWN CHARLESTON, WV

COME AND STAY AT CHARLESTON'S PREMIER HOTEL

Welcome to Holiday Inn Express Civic Center, conveniently located in the heart of downtown Charleston WV business district. Located directly adjacent to the Charleston Coliseum and Convention Center, our hotel is also within close proximity to Charleston's top destinations like the Clay Center for the Arts and Sciences, Charleston Area Medical Center (CAMC), Charleston Town Center Mall, the Cultural Center and the new Shawnee Sports Multi Complex.

Enjoy our spacious accommodations and featured amenities, including free high-speed internet, state of the art fitness center and complimentary hot breakfast featuring our Express Start pancake station and our famous cinnamon rolls.

If you are planning an event, let our professional event planners provide all of the elements to assure the success of your next meeting or social event. Our flexible meeting space can accommodate up to 100 people and be arranged to suit your needs.

For the perfect blend of contemporary elegance, comfort and convenience, please allow us to show you what true West Virginia hospitality is all about!