Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Helps ensure compliance with and completion of all daily operational procedures by the Sales department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Sales team is informed as well.
Be knowledgeable and understanding of current customers and accounts, particularly those corporations, agencies, associations, tour operations, sports teams, and other groups or organizations who purchase hotel services.
Helps determine and implement what additional business or market segments the hotel should pursue.
Establish special packages or programs to boost occupancy during slow periods, and creating advertising through newspaper, direct mail, billboards, etc. in support of these programs.
Attend trade shows, chamber of commerce or civic events, and other local organizations in support of hotel sales.
Ensures communication with General Manager, all other Department Managers, and staff.
Other duties as assigned.

Responsibilities

Responsible for development, solicitation, maintenance of accounts in assigned market segments to meet or exceed budgeted goals, and for the management of all aspects of the Sales department in accordance with hotel standards.

Qualifications

Minimum 4 years progressive experience in sales, preferably in the hospitality industry.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent; college degree in hospitality management or business preferred.
Bilingual English/Spanish a plus.
Familiarity with the local economy and market conditions.
Working knowledge of hotel operations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Familiarity with Sales and Marketing tools.
Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals.
Knowledge of organizing set up requirements from information on B.E.O.'s.
Knowledge of local activities and attractions appropriate for clientele.

Holiday Inn Express Charleston-Civic Center

PREMIER HOTEL IN DOWNTOWN CHARLESTON, WV

COME AND STAY AT CHARLESTON'S PREMIER HOTEL

Welcome to Holiday Inn Express Civic Center, conveniently located in the heart of downtown Charleston WV business district. Located directly adjacent to the Charleston Coliseum and Convention Center, our hotel is also within close proximity to Charleston's top destinations like the Clay Center for the Arts and Sciences, Charleston Area Medical Center (CAMC), Charleston Town Center Mall, the Cultural Center and the new Shawnee Sports Multi Complex.

Enjoy our spacious accommodations and featured amenities, including free high-speed internet, state of the art fitness center and complimentary hot breakfast featuring our Express Start pancake station and our famous cinnamon rolls.

If you are planning an event, let our professional event planners provide all of the elements to assure the success of your next meeting or social event. Our flexible meeting space can accommodate up to 100 people and be arranged to suit your needs.

For the perfect blend of contemporary elegance, comfort and convenience, please allow us to show you what true West Virginia hospitality is all about!