Description

Are you ready to be a part of the excitement in Uptown Charlotte at a Four Diamond Hilton hotel? If so, the Hilton Charlotte Uptown is the place for you!

The Hilton Charlotte Hilton is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Uptown, team members enjoy a fun and caring environment where individual contributions are valued and celebrated every day. We are currently looking for a Guest Service Agent to join our team.

Guest Service team members are an integral part of delivering our Hilton guest service as they assist our guests in a variety of ways during their stay.

Guest Service Agents will assist guests with a warm welcome and ensure guest satisfaction during their stay. The Guest Service Agent completes guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton OnQ system and assisting guests with any other inquiries or needs that may arise.

This position requires shift availability for AM shift (7am-3pm) and PM shift (3pm until 11pm). Shifts are scheduled during weekdays and weekends.

Required ability to use computers, Hilton OnQ training is provided
Excellent interpersonal & communication skills
Ability to address guest needs and exceed guest expectations
An energetic personality

Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request.

Qualifications

Prior front office hotel experience preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Hilton Charlotte Uptown

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At A Glance

Travelers enjoy central location and superior amenities of Hilton Charlotte Uptown. The hotel offers easy access to the Charlotte Convention Center via a covered walkway, and complimentary access to the YMCA which is also connected to the hotel. There is a LYNX light rail stop just outside the hotel offering guests a convenient way to get around the beautiful city of Charlotte.