Social Catering Manager

Full-Time

Description

Social Catering Manager

Responsible for soliciting and servicing the wedding and social community, generating a high profile and quality perception in the catering market place. Must service the needs of catering groups through close association with the Sales Department. Responsible for generating food, beverage and other revenues as directed by the Director of Sales and Marketing.

1. Meet or exceed pre-determined revenue booking goals; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
2. Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
3. Compiles lists of prospective clients for use as catering leads based on information from various sources.
4. Solicit new and repeat social events and meeting Maintain client base of key accounts and conventions. Determine the guest’s needs, space availability, and meeting details.
5. Make outside sales calls, attend wedding and trade shows, and interact with incoming guests to uncover new and repeat business.
6. Utilize site inspections and on-site meetings and attend networking events and luncheons to book potential business.
7. Maintain active liaison with competitors regionally through personal contacts, professional and industry associations. Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.
8. Evaluate a potential piece of business, with the DOSM and DOC, for profitability and overall benefit to the
9. Negotiate with clients on an annual and on-going event pricing
10. Negotiate and evaluate group business by reviewing total hotel spend and profitability for the hotel.
11. Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
12. Generate “thank you” notes to clients with prompt follow up of negative client feedback as needed.
13. Follow up on bookings and solicit repeat business
14. Represent hotel in community affairs and industry related events
15. Ability to create, prepare and distribute as needed: group's event orders, door signs and group resumes.
16. Check banquet functions on-site prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event and/or assist in overseeing the event.

ADMINISTRATIVE

1. 1. Prepare weekly activity report to include all financial booking performance and personal call reports for active solicitation performed. Also prepares weekly expense reports.
   2. Attends meetings
   3. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
   4. Notify management of any pertinent information related to shift
   5. Determine the requirements for and the follow up on special groups, VIPs,
   6. Follow supervisor’s instructions and completes other duties as directed

STAFF ENGAGEMENT

1. Be prepared for each daily activity and review any variations with management
2. Be available to work shifts to ensure they are covered with adequate staff during peak periods
3. Communicate daily with department managers to assure consistency and pass on information
4. Ensure work area cleanliness is maintained at all times
5. Be a Team Player and encourage the teamwork attitude among others
6. Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
7. Promote open channels of communication between all hotel departments.

Experience

1. Minimum 1-year experience in Sales, Hospitality or Hotel Operations
2. High school graduate
3. Bachelor’s or Associate's degree preferred or equivalent combination of education and experience.

Did you know? The Sheraton Albuquerque Uptown has been awarded the Gold Level New Mexico Family Friendly Business Award, the highest level a business can earn! What does this mean? This means that our company offers a host of employee and family friendly benefits! Some of these benefits include:

-Medical (two options) with vision

-Dental

-401(k) with 4% company match

-Voluntary Critical Illness

-Voluntary Accident Insurance

-Voluntary Hospitality Indemnity

-Voluntary Term Life Insurance (self, spouse/domestic partner, and children)

-Short-Term Disability

-Long-Term Disability

AND:

-Paid time off (vacation, sick and holiday)

-Free Meal

-Free uniforms

-Free non-slip shoes (two free pair per year!)

-Ongoing training

-Education assistance

-Major hotel discounts at over 7,000 hotels worldwide

-Other company discounts

Our company participates in E-Verify.

The Sheraton Albuquerque Uptown provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to yadira.delgado@sheratonuptown.com or call 505-349-8024 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)