Assistant Front Office Manager

Description

The Sheraton Albuquerque Uptown has been awarded the Gold Level New Mexico Family Friendly Business Award! What does this mean? This means that we offer a host of employee and family friendly benefits to our associates! Some of those benefits include:

-Medical (two options) with vision

-Dental

-401(k) with 4% company match

-Voluntary Critical Illness

-Voluntary Accident Insurance

-Voluntary Hospitality Indemnity

-Voluntary Term Life Insurance (self, spouse/domestic partner, and children)

-Short-Term Disability

-Long-Term Disability

AND:

-Paid time off (vacation, sick, and holidays)

-Free Meals

-Free uniforms

-Free non-slip shoes (two free pair per year!)

-Positive associate relations

-Associate recognition and events, incentives and rewards monthly

-Ongoing training

-Education assistance

-Major hotel discounts at over 7,000 hotels worldwide

-Other company discounts

A background check and drug screen is required of all candidates selected to move forward in our hiring process.

We are an E-Verify employer.

JOB DUTIES

1. Overseeing the work of all team members. Including that calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used.
2. Regulating work of housekeeping staff and ensuring efficient flow of rooms prior to check in time.
3. Guaranteeing that all customer-related tasks are handled accurately and on time to improve the guest experience
4. Answer all guest questions accurately and ensure guest complaints and special requests are handled in a courteous and professional manner, and ensure follow through
5. Maintain positive guest relations at all times, ensuring guest satisfaction
6. Ensures compliance with all Front Office policies, standards and procedures, such as safe procedures, cash handling and key security
7. Ensures all members of Front Office understand and comply with all Marriott Standards.
8. Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
9. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
10. Complete tasks on daily checklist.
11. Communicate with other hotel departments to maintain a high level of guest satisfaction.
12. Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
13. Responsible for knowledge of groups and functions in the Hotel on a daily basis and ensuring the Front Office Team is properly informed.
14. Attends department and inter-departmental meetings.
15. Ensures total guest satisfaction.
16. Follow supervisor’s instructions and performs other duties as directed or assigned.

WORK HOURS

Associate will be required to work day and/or evening shifts, both weekdays and weekends including holidays. Some overtime may be required.

The Sheraton Albuquerque Uptown provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to yadira.delgado@sheratonuptown.com or call 505 349-8024 to let us know the nature of your request.

Qualifications

Must have 1-2 years customer service experience. Previous front desk supervisory

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)