Front Desk Supervisor

Full-Time

Description

The Sheraton Albuquerque Uptown has been awarded the Gold Level New Mexico Family Friendly Business Award! What does this mean? This means that we offer a host of employee and family friendly benefits to our associates! Some of those benefits include:

-Medical (two options) with vision

-Dental

-401(k) with 4% company match

-Voluntary Critical Illness

-Voluntary Accident Insurance

-Voluntary Hospitality Indemnity

-Voluntary Term Life Insurance (self, spouse/domestic partner, and children)

-Short-Term Disability

-Long-Term Disability

AND:

-Paid time off (vacation, sick, and holidays)

-Meal Stipend

-Free uniforms

-Free non-slip shoes (two free pair per year!)

-Positive associate relations

-Associate recognition and events, incentives and rewards monthly

-Ongoing training

-Education assistance

-Major hotel discounts at over 7,000 hotels worldwide

-Other company discounts

A background check and drug screen is required of all candidates selected to move forward in our hiring process.

We are an E-Verify employer.

JOB DUTIES:

ESSENTIAL JOB DUTIES

1. Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process per hotel procedures.
2. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
3. Complete tasks on daily checklist.
4. Communicate with other hotel departments to maintain a high level of guest satisfaction.
5. Adhere to guest safe deposit box procedures, policies regarding handling of employee’s cash bank.
6. Reconcile all charges and cash received during shift.
7. Complete other duties as assigned.
8. Knowledgeable of Marriott Rewards Program to guests.
9. Process mail, messages, faxes and packages.
10. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
11. Responsible for knowledge of groups and functions in the Hotel on a daily basis.
12. Ensures total guest satisfaction.
13. Shuttle driving is required when needed. Must have a clean driving record.

Staff Management

1. Be prepared for each daily activity and review any variations with management and staff.
2. Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
3. Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
4. Ensure staff is properly groomed and uniformed at all times
5. Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
6. Be a Team Player and encourage the teamwork attitude among staff.
7. Follow supervisor’s instructions and completes other duties as directed or assigned

The Sheraton Albuquerque Uptown provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to yadira.delgado@sheratonuptown.com or call 505-349-8024 to let us know the nature of your request.

Qualifications

Hotel Front Desk Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)