Job Details

Job Location: Trump International Beach Resorts - Sunny Isles Beach, FL

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Job Shift: Any

Job Category: Hospitality - Hotel

Description

Summary

This position assists in the oversight of all the outdoor P&B operations consisting of two pools, beach, cabanas, & receptions areas.

Essential Duties And Responsibilities

Spends 80% of their shift outside supervising the team members and communicating with guests and residents to ensure memorable experiences. Cover staff breaks when needed.
Complete stand up daily and in the event of staggered shifts hold multiple meetings. Ensure during this meeting that we address uniform and grooming standards.
Know and communicate all Hotel 4 star Forbes service standards.
Trains all incoming staff on all Hotel 4 star Forbes service standards.
Consistently perform audits to ensure team members are performing to standard
Ensure staff completes Daily Opening and Closing Checklists
Ensure completion of the Manager Timeline Checklists and Daily Recap Report on every shift

Assists with adhering to the Rules and Codes set forth by the City in regard to Beach and Pool Operation on the beach.

Ensures appropriate amenities are distributed every 90 minutes on the pools; assist with delivery when needed

Resolve all guest and resident issues and follow up to ensure their satisfaction with the resolution Communicate these issues/outcomes to Pool and Beach Management Team in real time

Perform monthly inventory of towels,umbrellas and chair covers
Enter weekly schedules in payroll system & Update timesheets on every shift. Update Attendance Tracker as needed
Report all team member incidents to the correct departments and communicate to the hotel leadership team using the correct forms/tools
Responsible for all upkeep and condition of pool and beach FFE
Takes direction from hotel leadership and completes assignments and projects according to established deadlines

Assists with Oversight all phases of outdoor F&B outlets operation.
Have good working knowledge of current food & beverage trends and menu presentation.
Has working knowledge of restaurant and bar promotions, cost control, beverage inventory, purchasing, and checkbook accounting.

Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for anticipated business.

Responsible for all safety, sanitation and cleanliness of the outlets areas.
Must have strong commitment to guest service, the ability to respond to guest complaints in a timely, professional manner.

Strong technical skills and excellent management skills.

Assists with Labor Management within Restaurants and Pool and Beach Operations.

Assists in ensuring that all staff is trained to hotel standards and applicable government food handling regulations.
Will develop and implement strategies and practices which support employee engagement.

Assists with updating par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for anticipated business.

Strong Computer knowledge- Micros, Microsoft , SMS this knowledge is continuously improved as the systems develop

Qualifications

Education / Experience

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma or Equivalent: Basic educational requirement.
Bachelor's Degree: Preferred in hospitality management, or a related field.

Certifications

Food Handler Certificate: Unless already acquired will need to obtain within the first 6 months or less from onboarding
CPR Certification: Unless already acquired will need to obtain within the first 3 months of or less from onboarding
Certification in alcohol awareness program: unless already acquired will need to obtain within the first 4x months of or less from onboarding

Experience

Previous Experience: Requires a minimum of 5 years in hospitality or hospitality environment with supervisory experience preferred.

Skills

Leadership: Strong ability to manage and motivate staff.
Customer Service: Excellent interpersonal skills for dealing with guests and staff.
Organizational Skills: Ability to manage schedules, budgets, and maintenance.
Problem-Solving: Quick thinking to address any issues that arise.

Additional Qualifications

Communication Skills: Proficiency in both verbal and written communication.
Financial Acumen: Understanding of budgeting and financial management.
Event Planning: Ability to organize events and activities for guests.

Physical Requirements

Physical Fitness: Ability to perform physical tasks and be active throughout the day.
Availability: Willingness to work flexible hours, including weekends and holidays.

Trump International Beach Resort

Miami Resort

Luxury in Sunny Isles Beach
Designed with today’s luxury-seeking travelers in mind, Trump International Beach Resort has everything you desire for a relaxed, yet refined stay in Sunny Isles Beach. A Forbes Travel Guide Global Partner, our hotel features plenty of opportunities to unpack, unwind, and disconnect—from spacious accommodations and multiple dining options to the acclaimed Aquanox Spa, and an ever-changing schedule of on-site resort events and entertainment.