Reservations Sales Agent

Full-Time

Essential Duties And Responsibilities

• Assists callers by selling future room accommodations as well as assisting existing reservation inquiries via phone or email correspondence
• Promptly follows up with guest inquiry leads for second chance room bookings via outbound calling and or email correspondence
• Maintains thorough knowledge of room rates, packages, discounts that may be available
• Corresponds with groups and travel agents answering special requests for rooms and rates
• Maintains potential and current guest profile information
• Follows up with any guest related questions or issues to assure guest satisfaction
• Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time
• Maintains a professional appearance and cordial attitude to all guests, employees, and staff members of the hotel at all times
• Strong Dialogue with Front Office and Group Sales departments to ensure guest requests and needs are met and communicated in a timely manner
• Arrives on time for scheduled shift
• Practice loss control prevention and follows the safety guidelines
• Completes any special assignments as designated
• Practices good housekeeping of work area
• Adheres to the Trump International Beach Resort Standards.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Education/Experience

• Minimum of 1 year related experience and/or training in reservation or hospitality industry.
• Candidates with strong sales background in non-hospitality related field will be considered.
• Experience with Springer Miller Systems and or Navis Narrowcast is desired.
• Previous use of Microsoft Office with emphasis on Outlook and Excel is required.