Executive Meeting Manager

Full-Time

Description

The Hotel Cleveland is looking for an eager hotel Executive Meeting Manager who is ready to elevate this luxurious property. The Executive Meeting Manager is responsible for Selling and Servicing Group & Catering business from all market segments, primarily handling smaller group blocks & smaller meetings & events.

The Hotel Cleveland is part of the Marriott Autograph Collection, with 491 recently renovated rooms and 60,000 sq. ft. of meeting space.

This is an overtime eligible manager (OEM) position.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

Responsible for Selling and Servicing Group & Catering business from all market segments, primarily handling smaller group blocks & smaller meetings & events. Assist in booking business, maximizing revenues, and ensuring the overall efficient operation of the Sales Department. EMM will manage all aspects of accounts in order to achieve guest satisfaction and solicit new and past business to ensure revenue goals are met or exceeded. EMM is responsible for initial contact with client, detailing client’s event, thorough communication to Operations team for execution of the event, and client follow-up post-event to re-book/retain business.

• Responds in a timely manner to incoming group/catering business opportunities.
• Ensures that all business is booked within hotel parameters (Appropriate F&B Minimums, Space Rental Fees, Menu Pricing.. etc.)
• Conducts hotel site inspections and client presentations.
• Create contracts and other related booking documentation as required. Manage and maintain client account files.
• Prospect for new business – participate in sales blitzes, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed.
• Builds and maintains strong client relationships.
• Detail events to include all food & beverage, set up and audio-visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs.
• Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Ensure all contracts/groups that are assigned to you are executed to the best of the hotel’s capabilities. To ensure best execution of the events that are assigned, some general job duties are:
• Timely communication between EMM and Clients (lead response time, email, etc.)
• Greeting client/group/event on arrival day to ensure Hotel Team is ready for client’s arrival – including weekends/holidays

MINIMUM QUALIFICATIONS:

• Previous Hotel Sales Department Experience required
• Local market & account knowledge is highly preferred.
• Previous Marriott CI / TY Sales system experience is required, specifically BEO & detailing experience in CI a must.
• Schedule flexibility to work evenings, weekends, and holidays.
• Bachelor’s Degree required, Hospitality Curriculum a plus.
• Strong knowledge of food & beverage is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)