Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Maintains Housekeeping Department’s annual budget.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Minimum 1-3 years of housekeeping management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

Courtyard by Marriott St. Augustine I-95

Courtyard by Marriott St. Augustine

Newly renovated, Courtyard St. Augustine I-95, offers an unbeatable location next to historic Old Town. Easily access attractions such as The White Room wedding venue, Flagler College and St. Augustine Premium Outlets. After getting a taste of the local area, unwind in our spacious rooms and suites. We provide free Wi-Fi, plush bedding and ergonomic workstations to cover all your travel needs. Our on-site restaurant, The Bistro, serving hearty American cuisine, Starbucks® coffee and full bar. Pick up snacks and beverages any time at The Market. When downtime arises, enjoy a refreshing dip in our outdoor pool and break a sweat at our 24-hour fitness center. Need to host an event? Our meeting space is versatile for your business conference or social gathering of up to 50 attendees. Elevate your occasion with our catering options and AV equipment. Whether you're in search of a tropical getaway for work or play, Courtyard St. Augustine I-95 is the place.