Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott St. Augustine I-95

Courtyard by Marriott St. Augustine

Newly renovated, Courtyard St. Augustine I-95, offers an unbeatable location next to historic Old Town. Easily access attractions such as The White Room wedding venue, Flagler College and St. Augustine Premium Outlets. After getting a taste of the local area, unwind in our spacious rooms and suites. We provide free Wi-Fi, plush bedding and ergonomic workstations to cover all your travel needs. Our on-site restaurant, The Bistro, serving hearty American cuisine, Starbucks® coffee and full bar. Pick up snacks and beverages any time at The Market. When downtime arises, enjoy a refreshing dip in our outdoor pool and break a sweat at our 24-hour fitness center. Need to host an event? Our meeting space is versatile for your business conference or social gathering of up to 50 attendees. Elevate your occasion with our catering options and AV equipment. Whether you're in search of a tropical getaway for work or play, Courtyard St. Augustine I-95 is the place.