Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop hotel team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum 1-3 years of front office management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott St. Augustine I-95

Courtyard by Marriott St. Augustine

Newly renovated, Courtyard St. Augustine I-95, offers an unbeatable location next to historic Old Town. Easily access attractions such as The White Room wedding venue, Flagler College and St. Augustine Premium Outlets. After getting a taste of the local area, unwind in our spacious rooms and suites. We provide free Wi-Fi, plush bedding and ergonomic workstations to cover all your travel needs. Our on-site restaurant, The Bistro, serving hearty American cuisine, Starbucks® coffee and full bar. Pick up snacks and beverages any time at The Market. When downtime arises, enjoy a refreshing dip in our outdoor pool and break a sweat at our 24-hour fitness center. Need to host an event? Our meeting space is versatile for your business conference or social gathering of up to 50 attendees. Elevate your occasion with our catering options and AV equipment. Whether you're in search of a tropical getaway for work or play, Courtyard St. Augustine I-95 is the place.