Front Office Representative

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position SummaryThe role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.

If you are outgoing, organized, and interested in building a robust and versatile skillset, then we want to meet you!

SHIFT:

Full Time: 30-40 hours per week

WHAT WE OFFER:

Our quirky group offers a break from the repetition, with no two days that are ever the same. We a pleased to offer:

1st of the month following 30 days of service :

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!

• Employer paid Accident insurance and HSA contribution

• 401(k) Retirement Plan

90 Days:

• Paid Vacation and Sick Time

• 8 Paid Holidays

• Paid Bereavement

1 Year:

• Paid Floating Holidays

RESPONSIBILITIES:

As a guest services representative, you will be the face of the Radisson La Crosse. You will be responsible for, but not limited to:

• Incoming and outgoing guests, phone calls, reservations and other day-to-day functions of the hotel

• Ensuring timely and impeccable prioritization and organization of your workspace and general lobby spaces

• Presenting a positive attitude and polished appearance to guest and team members

• Communicating effectively with all guests, staff and vendors

• Driving 10 person passenger shuttle to/from airport

REQUIREMENTS:

• Must be comfortable multitasking phone, computer and guest inquiries

• Must hold valid drivers license and pass a MVR background check and drug screen

• Ability to provide exceptional customer service and a Yes I Can! attitude

PHYSICAL DEMANDS:

• Ability to stand, stoop or bend for entire shift

• Ability to lift up to 20 pounds

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.