Room Service Waiter

A lifestyle Hotel based on London’s eccentric South Bank. With 359 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

We are seeking a passionate and customer-focused Room Service Waiter to join our dynamic team at Sea Containers London. As a Room Service Waiter, you will be responsible for delivering food and beverage orders to guest rooms promptly and professionally, ensuring an exceptional in-room dining experience.

Key Responsibilities:

• Deliver food and beverage orders to guest rooms accurately, efficiently, and with a friendly attitude.

• Set up trays and tables according to hotel standards, ensuring all items are presented neatly and attractively.

• Provide guests with exceptional service, answering any questions about the menu and making recommendations when appropriate.

• Ensure all orders are accurate and that special requests are accommodated.

• Clear trays from guest rooms and corridors promptly, maintaining cleanliness and organization.

• Handle cash and card payments accurately, ensuring all transactions are processed according to hotel policies.

• Communicate with the kitchen and bar teams to ensure timely and efficient service.

• Respond to guest requests and feedback, resolving any issues professionally and courteously.

• Assist with stocking and maintaining the in-room dining area, ensuring all supplies are readily available.

• Adhere to all health, safety, and hygiene regulations.

Salary: £11.45p/h plus tronc

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Discounts in our spa and cinema

• Contribution towards Health - Cash Plan

• 2 days paid volunteering leave per year

• Life Assurance

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London