Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Comfort Inn & Suites Pittsburgh - Northshore

A hotel near top Pittsburgh attractions

When you’re looking for a hotel near downtown Pittsburgh that lets you get what you need for the day ahead, you’ll get to enjoy a stay at our Comfort Inn & Suites® Pittsburgh-Northshore hotel. Whether you’re visiting Pittsburgh for business or vacation, Comfort Inn is where you’ll find friendly staff, spacious suites and amenities you can count. Enjoy free WiFi throughout the hotel so you can easily check email or make online calls to colleagues or family. Our fresh and hearty signature breakfast is where you can start the day with hot coffee, cold juices and delicious options.

Hosting events in Pittsburgh is easier than ever with our meeting rooms and sixth floor terrace. Each event space is fully equipped and can be configured to accommodate your agenda, whether you’re hosting a workshop, reception or banquet.

We’re located in Deutschtown Historic District by Veterans Bridge just across the Allegheny River from downtown Pittsburgh. Our central location allows you to be close to local businesses, dining and entertainment like the David L. Lawrence Convention Center, Heinz Field and Andy Warhol Museum. At Comfort Inn & Suites Pittsburgh-Northshore, we know you’re traveling for a reason, so we’ll always do what we can to help make your trip a success.