Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Comfort Inn & Suites Pittsburgh - Northshore

A hotel near top Pittsburgh attractions

When you’re looking for a hotel near downtown Pittsburgh that lets you get what you need for the day ahead, you’ll get to enjoy a stay at our Comfort Inn & Suites® Pittsburgh-Northshore hotel. Whether you’re visiting Pittsburgh for business or vacation, Comfort Inn is where you’ll find friendly staff, spacious suites and amenities you can count. Enjoy free WiFi throughout the hotel so you can easily check email or make online calls to colleagues or family. Our fresh and hearty signature breakfast is where you can start the day with hot coffee, cold juices and delicious options.

Hosting events in Pittsburgh is easier than ever with our meeting rooms and sixth floor terrace. Each event space is fully equipped and can be configured to accommodate your agenda, whether you’re hosting a workshop, reception or banquet.

We’re located in Deutschtown Historic District by Veterans Bridge just across the Allegheny River from downtown Pittsburgh. Our central location allows you to be close to local businesses, dining and entertainment like the David L. Lawrence Convention Center, Heinz Field and Andy Warhol Museum. At Comfort Inn & Suites Pittsburgh-Northshore, we know you’re traveling for a reason, so we’ll always do what we can to help make your trip a success.