Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Comfort Inn & Suites Pittsburgh - Northshore

A hotel near top Pittsburgh attractions

When you’re looking for a hotel near downtown Pittsburgh that lets you get what you need for the day ahead, you’ll get to enjoy a stay at our Comfort Inn & Suites® Pittsburgh-Northshore hotel. Whether you’re visiting Pittsburgh for business or vacation, Comfort Inn is where you’ll find friendly staff, spacious suites and amenities you can count. Enjoy free WiFi throughout the hotel so you can easily check email or make online calls to colleagues or family. Our fresh and hearty signature breakfast is where you can start the day with hot coffee, cold juices and delicious options.

Hosting events in Pittsburgh is easier than ever with our meeting rooms and sixth floor terrace. Each event space is fully equipped and can be configured to accommodate your agenda, whether you’re hosting a workshop, reception or banquet.

We’re located in Deutschtown Historic District by Veterans Bridge just across the Allegheny River from downtown Pittsburgh. Our central location allows you to be close to local businesses, dining and entertainment like the David L. Lawrence Convention Center, Heinz Field and Andy Warhol Museum. At Comfort Inn & Suites Pittsburgh-Northshore, we know you’re traveling for a reason, so we’ll always do what we can to help make your trip a success.