Front Office Supervisor

Full-Time

Description

Join the Legacy at the Los Angeles Athletic Club!

About Us

Founded in 1880, the Los Angeles Athletic Club (LAAC) is a prestigious institution steeped in history and tradition. Our mission is to nurture the body, mind, and spirit of our members through exceptional services and facilities.

Our private club consists of state-of-the-art athletic and spa facilities, award-winning restaurants and bars, luxury meeting and special event rooms, 72 hotel rooms, and a vibrant calendar of social, business, and athletic events.

If you're passionate about elevating member or guest experience and hold the required qualifications, we want to hear from you!

Your Role

We are currently seeking a Front Office Supervisor to join our team and contribute to the success of the Los Angeles Athletic Club by supervising the daily operations of the front office staff to maximize revenues and profits while attaining optimal guest satisfaction.

Key Responsibilities:

• Interview, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Office to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Supervise the Club Ambassadors and Night Auditors.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
• Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.
• Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned by the Front Office Manager.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

Compensation: Hourly Rate: $29.00

Benefits for Full Time Associates:

• Paid Time Off (PTO) & Holiday Pay
• Medical, Dental, Vision, and Life Insurance, and other ancillary and life wellness benefits.
• 401(k) Plan with employer match
• Hotel Room Discounts, Company-Paid Parking, Complimentary Meal per shift, and more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)