Club Ambassador (Front Office)

Full-Time

Description

Join the Legacy at the Los Angeles Athletic Club!

About Us

Founded in 1880, the Los Angeles Athletic Club (LAAC) is a prestigious institution steeped in history and tradition. Our mission is to nurture the body, mind, and spirit of our members through exceptional services and facilities.

Our private club consists of state-of-the-art athletic and spa facilities, award-winning restaurants and bars, luxury meeting and special event rooms, 72 hotel rooms, and a vibrant calendar of social, business, and athletic events.

If you're passionate about elevating member or guest experience and hold the required qualifications, we want to hear from you!

Your Role

We are currently seeking a Club Ambassador to join our team and contribute to the success of the Los Angeles Athletic Club by providing excellent customer service and sales support. This position is the face of the Club and is responsible for creating a lasting first impression for all members and guests by effectively representing the Club and by role modeling the Company vision, mission, values, and policies and procedures while promoting all Club and Hotel services in a positive, professional, and respectful manner.

Availability: Weekdays, Weekends, and Holidays

Key Responsibilities include but are not limited to:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• Perform any related job duties as assigned by Front Office Manager

Education, licenses, & certifications:

• Ideal: Minimum of two (2) year of experience in same or similar positions in the Hotel hospitality industry
• Required: High School Diploma or GED Equivalent
• Ideal: Bachelor’s College Degree in related field

Essential qualifications:

• Required: At least twenty-one (21) years of age.
• Required: Reliable and punctual attendance.
• Required: Excellent time-management skills; prioritizing and completing assigned job tasks effectively.
• Ideal: Bi-lingual oral, speech, and writing skills in English and other language is an asset in this position
• Required: Excellent interpersonal and customer service skills
• Required: Computer Experience: proficient Microsoft Office programs, Outlook, and ability to learn a variety of other software
• Required: Excellent verbal and written communication skills; ability to convey messages clearly and compose correspondence with correct and proper grammar.
• Required: Strong presentation skills; convey messages clearly and confidently; persuade and effect change positively.
• Required: Capable of working effectively independently with minimal supervision
• Ideal: Strong analytical skills.
• Required: High attention to detail and accuracy
• Required: Strong organizational skills
• Required: Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner.
• Required: Ability to elicit and accept constructive feedback.

Physical Exertion: Heavy work - Exerting up to 50 pounds of force occasionally, and/or up to 35 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects (for example, assisting with checking guest luggage).

Compensation: Hourly Rate: $25.00

Benefits for Full Time Associates:

• Paid Time Off (PTO) & Holiday Pay
• Medical, Dental, Vision, and Life Insurance, and other ancillary and life wellness benefits.
• 401(k) Plan with employer match
• Hotel Room Discounts, Company-Paid Parking, Complimentary Meal per shift, and more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)