Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures the Franchise and Shaner Brand Standard and experience for guests.
Adheres to policies of the facility, Franchise, and Shaner policies.
Monitors guest satisfaction and reports any concerns or methods for improvement to Spa Director. Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques. Follows up on guest requests and comments.
Accurately creates and maintains Spa services in spa computer systems.
Assists with coordination of spa events for the purpose of sales generation and community awareness.
Submits all paperwork and financial reporting in accordance with policies.
Actively involved in overall cleanliness and maintenance of facility.
Recommends retail products for home use to guests and suggestive sells other spa services.
Excellent knowledge of Spa Menu and services offered.
Assists with oversight and data entry of employee payroll, commissions, and tips.
Other duties as assigned.

Responsibilities

Responsible for all aspects of the Spa department to include the proper oversight of the daily operation, maintenance, and repair of the Spa equipment and other assigned areas. Ensures all equipment is well-maintained and safe. Supervise, train and manage all Spa staff.

Qualifications

High school graduate or equivalent. Bachelor’s Degree preferred in the area of Hospitality, Exercise Science, Health Education Business or related field.
Minimum one year customer service experience; previous hotel and/or spa supervisory experience preferred.
Knowledge of professional spa services and treatments a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
CPR/First Aid Certified preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Able to show initiative and make decisions.