Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Observes and patrols pool enforcing safety regulations.
Greet all guests with hospitality and a SMILE upon arrival, distribute towels, offer assistance with seating. Exceed guest expectations, even the unexpressed.
Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Caribbean Water sports offerings & proper setup and dress code of the Sandbar and pool area
Other duties as assigned

Responsibilities

Ensure the pool and beach area is setup, clean, stocked and ready for the day’s demands (chairs, chaise lounge, garbage, towel hut and surrounding area).

Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.

Ensure the guests have exceptional service

Qualifications

Some experience in hospitality.
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
Ability to count
High school graduate or equivalent.
Previous guest relations and/or training.

Playa Largo Resort & Spa, Autograph Collection

ESCAPE TO OUR LUXURY KEY LARGO HOTEL

Located in Key Largo, FL, Playa Largo Resort & Spa is ideally situated within 14.5 acres of lush beachfront property overlooking the sparkling Florida Bay. A destination in itself, our pet-friendly hotel in Key Largo invites you to connect with nature and embrace the Florida Keys island life. Choose from 178 rooms, suites, bungalows and a beach house with Florida Bay and eco-rich island views at our luxury Key Largo hotel. Indulge in delicious cuisine and cocktails at our resort’s restaurants and bars. The Ocean Spa offers a wide selection of healing treatments, massages and wellness services to provide a relaxing getaway. Our island resort places you near popular Florida Keys attractions, including Theatre of the Sea, Dolphins Plus Bayside and John Pennekamp Coral Reef State Park. Ranked among the best resorts in Florida by Conde Nast, there is no better place to relax and play in the sand. Book a stay at our pet-friendly hotel in Key Largo today.