Front Desk Agent

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. 
• Handle guest complaints ensuring guest satisfaction. 
• Process all check-ins and check-outs according to established hotel requirements. 
• Adhere to payment, cash handling and credit policies/procedures. 
• Generate, print, and distribute daily reports to designated departments/personnel. 
• Resolve discrepancies on the room status report with Housekeeping. 
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. 

Qualifications

• High school graduate or equivalent. 
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. 
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.