Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures the Franchise and Shaner Brand Standard and experience for guests.
Adheres to policies of the facility, Franchise, and Shaner policies.
Monitors guest satisfaction and reports any concerns or methods for improvement to Spa Director. Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques. Follows up on guest requests and comments.
Accurately creates and maintains Spa services in spa computer systems.
Assists with coordination of spa events for the purpose of sales generation and community awareness.
Submits all paperwork and financial reporting in accordance with policies.
Actively involved in overall cleanliness and maintenance of facility.
Recommends retail products for home use to guests and suggestive sells other spa services.
Excellent knowledge of Spa Menu and services offered.
Assists with oversight and data entry of employee payroll, commissions, and tips.
Other duties as assigned.

Responsibilities

The Spa Supervisor is responsible for the overall operations of the spa front desk as well as assisting with inventory, cleanliness of spa and fitness center, training, payroll, reports, scheduling, sales and guest satisfaction . This includes oversight of all spa reservations through telephone inquiries, walk in’s and e-mail inquiries, client record keeping, POS transactions, gift card transactions, cash handling procedures and can provide exceptional guest service. Maintain the Spa Retail area, replenishing inventory and display neatly on shelves, visual merchandizing, cleaning – present retail products to guests at checkout, engage and offer guests information on retail items and exceed retail sales goals. This Spa supervisor assists the Director/ Manager of Spa with administrative tasks and provides guidance to the team in absence of the Director/ Manager. The Supervisor directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

Qualifications

High school graduate or equivalent. Bachelor’s Degree preferred in the area of Hospitality, Exercise Science, Health Education Business or related field.
Minimum one year customer service experience; previous hotel and/or spa supervisory experience preferred.
Knowledge of professional spa services and treatments a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
CPR/First Aid Certified preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Able to show initiative and make decisions.