Hotel Lobby Attendant

Waterstone Resort & Marina, a Curio Collection by Hilton hotel managed by Schulte Hospitality Group is seeking a dynamic, service-oriented Lobby Attendant to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you?

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Employee Meal Daily
• Free On-Site Employee Parking
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

• Maintains lobby, elevators, stairways, hallways, and Front Desk area to assure they are clean, neat and free of all rubbish and debris. 
• Cleans and maintains public restrooms in a neat and orderly fashion to provide fresh and attractive facilities for guests. Restrooms must also be checked on once an hour to assure they remain neat and clean. 
• Cleans hotel offices to provide clean, neat and fresh work areas. 
• Cleans locker rooms and other back of the house areas to maintain a clean, safe work environment. 
• Cleans from outside of hotel in order to provide a clean exterior to the hotel. 
• Reports any unusual or extraordinary problems to assure they are handled in a timely manner. 
• Adheres to scheduled work hours to assure proper coverage of work assignments. 
• Understands how to use and maintain floor cleaning equipment. 
• Acquires working knowledge of hotel and its facilities in order to provide proper information in response to guests' questions. 
• Participates in the overall Hotel Maintenance and cleanliness by reporting any deficiencies in equipment and facilities. 
• Contributes in minimizing guest complaints. 
• Ensure a professional attitude and proper attire when on property, ready to serve a guest at any time. 
• Respond to radio calls professionally and promptly. 
• Buff, wax and polish floors. Vacuum, shampoo and remove gum spots from carpets as required. 
• Preserve excellent levels of internal and external customer service. 
• Provide two-way communication and nurture an ownership environment with emphasis in motivation and teamwork. 
• Perform various other duties as assigned

Education And Experience

• Minimum of one (1) year in Housekeeping position preferred
• Minimum of High School education, post-high school education preferred 

Knowledge, Skills And Abilities

• Ability to multi-task 
• Ability to communicate effectively verbally and in writing 
• Team player 
• Ability to exceed expectations of guests 
• Knowledge of cleanliness standards 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.