Hotel Reservationist

Description

MUST be able to work Evenings and Weekends.  Previous hotel experience a plus.

Responsibilities

• Answer all incoming calls within 3 rings.
• Always respond with “My Pleasure”.
• Answer incoming calls in a polite manner and direct the call to the proper extension.
• Listen to callers to understand inquiries and requests.
• Answer, screen and properly route all calls.
• Maintain the banquet lead sheet as directed daily.
• Maintain daily knowledge of hotel rates and specials.
• Other related duties as assigned

Requirements

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition required.
• Basic computer skills with proficiency in Microsoft Office required.
• Superior customer service and interpersonal skills required.
• Must be able to work a flexible schedule including nights, weekends and holidays as needed.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• This is predominantly an office position, requiring individuals to sit at a desk for prolonged periods of time.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to climb stairs, bend, reach above shoulders, kneel, twist, and grip items.
• Must be able to stand and walk for extended periods of time.
• Must be able to respond to visual and auditory cues (telephone, radio)

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.