Assistant Front Office Manager

Position Objective

We are seeking an Assistant Front Office Manager to join us at Salamander DC. 

Essential Job Functions

• Provide a warm and personalized welcome for each guest, ensuring a memorable first impression.
• Anticipate guest needs and preferences, often through pre-arrival communications and special requests.
• Handle guests with the utmost discretion and professionalism
• Address and resolve guest complaints and concerns with a focus on exceeding expectations. 
• Lead a team of highly trained front desk staff, ensuring they deliver impeccable service.
• Conduct regular training sessions on luxury service standards, brand expectations, and local knowledge.
• Monitor staff performance and provide feedback and coaching to maintain high service standards.
• Oversee the smooth operation of the front office, ensuring all policies and procedures are followed.
• Manage room inventory meticulously, coordinating with housekeeping and other departments to ensure the highest level of room readiness.
• Prepare and manage staff schedules to ensure optimal coverage and efficiency.
• Develop and maintain relationships with regular and long-stay guests, ensuring their preferences and expectations are consistently met.
• Organize special events, amenities, and services to enhance the guest experience.
• Utilize guest feedback to continually improve service delivery and guest satisfaction.
• Work closely with housekeeping, food and beverage, and other departments to ensure seamless service.

Requirements

• Excellent verbal and written communication skills to interact effectively with guests and staff.
• Strong leadership skills to motivate and manage a team of front desk professionals.
• Ability to handle high-pressure situations with poise and professionalism.
• At least 1 year in a supervisory or Managerial position
• Prior Front Desk experience in luxury hotel preferred
• Knowledge of Opera, Micros and HOTSOS, is not required but desirable.
• Must be available to week on weekends, holidays and evening shifts.

Work Environment

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Must be able to maintain a calm demeanor at all times 

Benefits

• Paid Time off / Vacation
• Holiday Pay
• Sick Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Life Insurance
• Flexible Spending Account
• 401(k) Savings Plan
• Paid Maternity, Paternity and Adoptive Parent Leave
• Short Term Disability Insurance
• Long Term Disability Insurance
• Supplemental Insurance (Accident, Cancer, Life, AD&D)
• Direct Deposit
• Company Paid Uniforms
• Recognition Programs & Rewards
• Property Discounts for Rooms, Retail, Dining, Water Parks, Golf, Spa and more
• Discounted Parking
• Tuition Reimbursement 

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.