Director of Catering and Conference Services

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.

All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.

We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

Position Objective

To ensure client satisfaction of all conference space bookings and catered functions by maintaining and managing the highest standards of products and services while maximizing profitability through upselling and cost control.  Responsible for all functions within the Catering and Conference Services department, including but not limited to, sales strategy, marketing, revenues, service, menus, staffing, and training.

Essential Job Functions

• Responsible for the overall leadership, coordination, and evaluation of Catering and CS Department.
• Work as intermediary between Sales and Catering & CS by receiving definite group turnover, assigning group contracts and following up on all assigned departmental duties.
• Possess the ability to detail any definite booking that is turned over to Catering & CS. 
• Maximize revenue opportunity by overseeing the strategic assignment of meeting space. 
• Act as a dynamic self starter to build new client relationships and nurture existing relationships
• Assist in the process to establish ancillary group activity needs and programs such as spa, recreation activities, equestrian activities, off site events, transportation, audio visual etc. 
• Participate in and conduct regular event order meetings with banquet support staff to ensure accurate service and communication of clients’ needs and desires.
• IVvy key administrator. Responsible for the proper reconciliation of IVvy revenues in relation to monthly P&L reports, which are used for accurate budgeting and forecasting. Regularly audit IVvy for maximum space utilization potential. 
• Work closely with Executive Chef to establish strategic menu placements and experiences.
• Hire, train, and oversee all departmental staff. 
• Develop monthly forecasts and yearly budgets to maximize profitability.
• Maintain an awareness of competition through continual inspections and reviews of local promotions.
• Ensure guest satisfaction by managing MeetingScope account and event surveys.
• Maintain standard operating procedures for all catering and conference services positions, including corporate requirements.
• Contract yearly vendor agreements.
• Host weekly staff meeting and communicate directly to the Director of Sales & Marketing with all employee engagement outcomes.
• Evaluate skill levels and performance of Catering & CS team members including quarterly/yearly performance reviews and succession plans for advancement.
• Maintain communication between all property departments.
• Perform other duties as assigned by management.

Education/Experience

• 4 year college degree or 10 years of Catering and Conference Services experience in a similar Managerial Role at an luxury Hotel setting and/or equivalent combination of education and experience
• Solid working knowledge of Delphi or other space allocation system preferred 

Special Skills

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. 
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Training in food preparation and handling techniques, Training in alcohol mixing methods, Management Skills Training, Training in providing quality guest service.
• Be able to work in a hot, cold, wet and loud environment for long periods of time.
• Be able to work in a standing position for long periods of time.
• Be able to reach, bend, stoop and lift up to 60 lbs.
• Be able to work AM/PM shifts, weekends, holidays, over 40+ hours 

Benefits

• Paid Time off / Vacation
• Holiday Pay
• Sick Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Life Insurance
• Flexible Spending Account
• 401(k) Savings Plan
• Paid Maternity, Paternity and Adoptive Parent Leave
• Short Term Disability Insurance
• Long Term Disability Insurance
• Supplemental Insurance (Accident, Cancer, Life, AD&D)
• Direct Deposit
• Company Paid Uniforms
• Recognition Programs & Rewards
• Property Discounts for Rooms, Retail, Dining, Water Parks, Golf, Spa and more
• Discounted Parking
• Tuition Reimbursement 

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.