Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Fairfield Inn & Suites by Marriott Dayton

Fairfield Inn & Suites Dayton

Stay at the Fairfield Inn & Suites and enjoy our vibrant downtown location. With easy access to Dayton Children's Hospital, Action Sports Center, and The National Museum of the United States Air Force, the hotel is the ideal place to stay on your next Dayton visit. Downtown Dayton's newest hotel features a vast range of amenities including free high-speed internet, 24 hr. business and fitness centers, bar, and still serving complimentary HOT breakfast. Spacious modern guest rooms feature large workstations, plush bedding, microwaves and mini refrigerators and smart HDTVs featuring Netflix and YouTube. Walk over to RiverScape and enjoy kayaking and other river activities or take a stroll or bike ride in the nation’s largest network of paved recreation trails. From live theater and performing arts to galleries, independent films, or a Dragons Baseball game at Day Air Ballpark, our hotel in Dayton, OH is the place to stay!