Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Fairfield Inn & Suites by Marriott Dayton

Fairfield Inn & Suites Dayton

Stay at the Fairfield Inn & Suites and enjoy our vibrant downtown location. With easy access to Dayton Children's Hospital, Action Sports Center, and The National Museum of the United States Air Force, the hotel is the ideal place to stay on your next Dayton visit. Downtown Dayton's newest hotel features a vast range of amenities including free high-speed internet, 24 hr. business and fitness centers, bar, and still serving complimentary HOT breakfast. Spacious modern guest rooms feature large workstations, plush bedding, microwaves and mini refrigerators and smart HDTVs featuring Netflix and YouTube. Walk over to RiverScape and enjoy kayaking and other river activities or take a stroll or bike ride in the nation’s largest network of paved recreation trails. From live theater and performing arts to galleries, independent films, or a Dragons Baseball game at Day Air Ballpark, our hotel in Dayton, OH is the place to stay!