Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Fairfield Inn & Suites by Marriott Dayton

Enjoy style & comfort at our modern downtown Dayton hotel

Unwind in a vibrant downtown location at Fairfield Inn & Suites Dayton. Stay across the street from Day Air Ballpark, near the Dayton Children's Hospital, the Schuster Center and the National Museum of the United States Air Force. Our hotel in Dayton, OH, features a range of amenities, including free high-speed Wi-Fi, 24-hour business and fitness centers and a complimentary hot breakfast each morning. Book a spacious hotel room, which features a large workstation, plush bedding, microwave, mini-refrigerator and smart HDTV with Netflix and YouTube, and save with our current hotel deals. Visit RiverScape for kayaking and other river activities or stroll along one of the nation’s largest networks of paved recreational trails. From live theater and art galleries to independent films and minor league baseball games, our downtown hotel places you near the best of Dayton, OH.