Casa Faena - Server Assistant

The Faena Culture

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.  

Job Overview

Assist Server in providing quality food and beverage service to guests courteously and efficiently.  Maintain cleanliness of tables, service areas and equipment.   Stock all wares and equipment needed for service.

Duties And Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Maintain positive guest and resident relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation and proper table set ups.
• Maintain knowledge of and strictly abide by state liquor regulations.
• Complete opening and closing side duties.
• Serve water to all guests.
• Serve bread and butter.
• Serve coffee, tea and other designated non-alcoholic beverages.
• Remove soiled wares and other items from tables as assigned.
• Transport tray from restaurant to breakdown area; and separate wares and food. 
• Monitor and maintain cleanliness of assigned tables.
• Place additional utensils and wares on tables as directed.
• Maintain wine buckets.
• Change soiled ashtrays.
• Refill non-alcoholic beverages according to procedures.
• Clean and reset tables immediately after guest departs.
• Replenish wares inside stations throughout shift.
• Clean coffee machine and other beverage equipment as assigned. 
• Leave duty after reporting to supervisor.
• Issue, open and serve wine/champagne bottles; collect payment/tickets where specified.

• Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts