Houseperson

The Faena Culture

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.  

Job Overview

Maintain overall cleanliness of the hotel and support and service the room attendants when needed.

Duties And Responsibilities 

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.   Use equipment only as intended.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:

1. Daily scheduled group functions, times, locations, amount of people.
2. Location of all Hotel function space and names of rooms.
3. All styles of meeting and Banquet room settings.
4. Correct maintenance and use of equipment.
5. All Departmental/Hotel policies and procedures.
6. All safety guidelines.

• Use correct cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements.
• Review assignment sheets with Supervisor; update completed assignments.   Check with Supervisor throughout shift for additional assignments.
• Retrieve clean linen and skirting from Laundry storage and stock in storage areas.
• Stock and organize supply carts with designated materials and equipment.   Transport to assigned function area.
• Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.
• Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies.
• Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards.
• Set up table linens, skirting and tabletop items (water pitchers, ashtrays, glasses, etc.) as specified by group and in accordance with departmental standards.
• Refresh rooms as scheduled, following departmental standards.
• Breakdown function areas as scheduled in accordance to departmental procedures.  Store all reusable goods and return equipment to specified storage areas.
• Turn over any lost and found items to Supervisor.
• Clean and sanitize glassware in glass wash machine according to machine specifications and departmental standards.
• Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, vacuums, buffers, shampoo machine, etc.).
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
• Clean designated areas with proper chemicals, tools and equipment.
• Ensure that nothing is stored in stairwells.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.  Dust and polish all woodwork. 
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs and air vents.
• Clean all lamps, light fixtures and light switches; check for proper working condition and rectify any deficiencies.
• Remove dust, spots and smears from house/public phones and reposition properly.  Replace soiled/damaged phone books.
• Remove tape and debris from walls/ceilings; clean according to procedures.
• Inspect condition of planters and plants; remove debris and polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks and dust from baseboards, ledges and corners.
• Polish all brass surfaces to a high gloss.
• Empty trash containers, ashtrays and ash urns in public areas into proper containers for recycling.
• Empty vacuum cleaner bags, replace and clean machines.
• Return soiled linens/skirting to Laundry.
• Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards.
• Deliver client packages/boxes of materials as assigned to/from scheduled function area.
• Report any damages, maintenance problems or safety hazards to the Supervisor.
• Complete assigned side duties following departmental procedures.

Physical Abilities

• Ability to grasp, lift, move, or push goods on cart/truck weighing up to 40 to 60 pounds.
•  Ability to move safely in uneven terrain or in confined spaces.
• Ability to see and respond dangerous to situations.
• Requires mobility.  Sense of smell, taste, touch, and sound. Eye/hand coordination and manual dexterity.
• Remain in stationary position for 8 or more hours throughout work shift
• Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.
• Some of the work will occur in different locations of the hotel

This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by management.