Front Desk Supervisor

Summary

Responsible for assisting in the supervision and control of the Front Office Operation. Ensure all guest requests and needs, including answering calls, dispatching requests and following up on requests are efficiently handled.

Responsibilities

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White
• Ensure the Front Desk team passes all brand standard audits.
• Ensure shift checklist items are complete.
• Ensure staff deliver on brand standards.
• Supervise staff. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their schedule and taking their breaks.
• Assign specific duties to staff for efficient operation of department.
• Capable of performing all hourly functions and operating all equipment in department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary. Make recommendations to manager in accordance with progressive discipline policy.
• Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain
• Recognize associate successes via the White Lodging Recognition Program.
• Communicate properly and effectively with the guest, associates and managers. Effective respond to guest complaints.
• Responsible and accountable for issued bank. Count bank at beginning and end of shift.
• Report all cash over/shorts to management. Comply with hotel and department accounting procedures including credit and check cashing policies and procedures.
• Verify the accuracy of the opening count.
• Maintain awareness of room availability for a week in advance.

Job Type: Full-time