Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Minimum 1 year of housekeeping experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Comfort Suites Newark- Airport

Easy access to a world of travel options

Located close to Newark Liberty International Airport, Comfort Suites^® is an ideal location for getting people together from around the world. Whether you have a meeting, conference, or other group event in the works, consider our hotel for the gathering. We’re also a quick trip from all of New York City, a bonus for business travelers who have Big Apple business to attend to—or tickets to a Broadway show. Have kids at New Jersey Institute of Technology, Rutgers University, or Seton Hall University? We’re a quick trip away.

With rooms that are 25 percent larger than standard hotel rooms, our hotel provides plenty of room to work, read your free daily newspaper, stretch, or even get in a yoga session to start your day. Guests who prefer a more active workout can head to our onsite fitness center.

Jumpstart the day with free hot coffee each morning. Then it’s off to your on-property meeting or, if you’re heading into NYC, a quick walk to the bus or we’ll call a taxi for you.