Front Desk Supervisor

Full-Time

Description

MUST HAVE FLEXIBILITY TO WORK MOSTLY AM/PM SHIFTS ON VARIOUS DAYS INCLUDING WEEKENDS AND HOLIDAYS. MUST BE ABLE TO WORK OVERNIGHT AS NEEDED, NIGHT AUDITOR EXPERIENCE A PLUS.

This position is full time eligible for benefits.

This position pays $26.50 per hour and will pay $27.50 if/when working the overnight shift.

As Front Office Supervisor, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial responsibility.

Benefits

• Medical (Anthem, Kaiser or Simnsa)
• Dental (Aetna)
• Vision (VSP) and Life (The Hartford)
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Vacation and Sick Pay
• Free Parking at the hotel while on duty ($200 value)
• Meal allowance per 8hr shift ($10 per meal period)
• Room Discounts with any Marriott Brand Hotel (31 different brand globally)
• Additional Room Discounts for select hotels within portfolio
• Two pairs of slip resistant shoes a year

The Front Desk Supervisor will be responsible for the nightly activities of the Front Office and its staff. The Front Office is the hub of guest contact and the ideal candidate will be an outgoing individual who loves to converse with people from all over the world. The following is just a few of the responsibilities of the position:

• Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
• Check departing guests out of the hotel as per hotel procedures.
• Monitor GXP throughout shift for customer care cases, guest chats and work orders.
• Oversee the processing of night audit.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints.
• Answer main phone lines and assist/direct guests where needed.
• Ensures total guest satisfaction.

Job Requirements:

• High school graduate. Some college preferred.
• Must have 3-4 years customer service
• Must have 1-2 years of supervisory experience
• Previous front desk agent, front desk supervisor and night audit experience.
• Previous experience at a Marriott brand using PMS system a plus.

Why San Diego Marriott Gaslamp Quarter?

We are known as one of the best hotels in Downtown San Diego due in large part to the way we not only care for our guests, but our associates as well. Our mission is for our hotel to be a place where our associates would love to stay and our guests would love to work!

The San Diego Marriott Gaslamp Quarter is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Tracy Smith at hr@gaslampmarriott.com or call (619) 446-6031 or to let us know the nature of your request.

Qualifications

Front Office Supervisor

Behaviors

• Team Player: Works well as a member of a group (Required)
• Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Required

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

• Some college (Preferred)
• High School (Required)

Licenses and Certifications

• Preferred

  CA RBS Training

• Preferred

  CPR

Skills

• Time-Management (Intermediate)
• Teamwork (Advanced)
• Problem Solving (Intermediate)
• Organized (Some Knowledge)
• Multi-Tasking (Intermediate)
• Detail Oriented (Intermediate)
• Customer Service (Advanced)
• Critical Thinking (Some Knowledge)
• Conflict Resolution (Some Knowledge)

Experience

• Preferred

  1 years:

  Front Office Supervisor

• Required

  2 years:

  Front Office/Guest Service

• Required

  2 years:

  Hotel

• Required

  2 years:

  Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)