11 Howard blends casual luxury with Danish minimalism and New York realism, offering a unique hospitality experience in the heart of SoHo. Home to the acclaimed Le Coucou restaurant, the blond, and The Library-where an exciting and rewarding career journey begins.
Compensation: $85,000 to $100,000 per year, plus bonus
Perks: medical, dental, vision, 401(K), work-life balance, discounts & perks, enjoyable work environment, complimentary gym membership, commuter benefits, complimentary lunch
The Sales Manager plays a key role in driving revenue across all market segments—including corporate, leisure, group, and events—while positioning the hotel as a standout destination in NYC’s competitive hospitality landscape. You will work closely with the Director of Sales & Events to execute proactive sales strategies, cultivate long-term client relationships, and deliver business results that reflect the hotel’s elevated brand and guest experience.
Responsibilities
- Partner with the Director of Sales & Events to develop and implement short- and long-term sales strategies across all segments and channels.
- Proactively pursue business opportunities in corporate, leisure, group, and event markets to maximize revenue and profitability.
- Lead client outreach, site inspections, prospecting, and relationship-building with a strong focus on conversion and retention.
- Conduct regular market and competitive set analysis to identify new opportunities and adapt strategies accordingly.
- Maintain active presence in the local community, industry events, and trade shows to promote the hotel and uncover new business.
- Build and manage a robust sales pipeline in CRM; maintain accurate forecasting and reporting.
- Collaborate with the Events team to plan and execute seamless, on-brand client events.
- Monitor sales performance and KPIs; adjust action plans to ensure goals are met or exceeded.
- Prepare and present detailed sales reports and recommendations to the Director of Sales.
- Deliver exceptional client service throughout the booking lifecycle—from prospecting to post-event follow-up.
- Represent the hotel with professionalism and enthusiasm both onsite and offsite.
- Support team culture, collaboration, and creative thinking that align with the hotel’s lifestyle ethos.
- Assist with additional responsibilities and special projects as assigned.
Requirements
- Minimum 3 years of hotel sales management experience, ideally in an upscale or lifestyle hotel in the NYC market.
- Proven success in managing multiple sales segments including corporate, leisure, group, and event sales.
- Strong local market knowledge and a well-established network of clients and industry contacts.
- Proficiency in CRM systems (Delphi, Opera Sales & Catering, or similar).
- Results-driven with a demonstrated ability to meet and exceed revenue targets.
- Highly organized, self-motivated, and able to thrive in a fast-paced environment.
- Exceptional communication, negotiation, and presentation skills.
- Passion for hospitality, creativity, and an eye for trends that shape guest and client expectations.
11 Howard
11 Howard is an innovative hotel located in SoHo, at the crossroads of the Bowery, Chinatown and Little Italy. This storied area of Lower Manhattan is one of the borough’s last great domains.
11 Howard’s guiding principle, “conscious hospitality,” defines its fundamental character. We approach each aspect of the hotel, from design to location to amenities to our ultramodern brand of service, with awareness, purpose and thoughtful consideration.
With its very casual luxury, 11 Howard is the quintessential New York experience. When guests step inside, where minimalist design meets the grit and glamour of downtown, they know they are in New York. They want to be transformed by the city, and the streets of SoHo’s last authentic neighborhood are ripe for discovery, begging to be explored. 11 Howard’s conscious approach to hospitality promotes the reassuring nature of sameness, creating habits, routine, and comfort—but offset with surprise and adventure. In other words, 11 Howard provides a clean palette where visitors can write their own New York stories.
Along with conscious hospitality, we strive for conscious leadership. Our most rewarding asset is our team and what makes up 11 Howard. We thrive on the entrepreneurial spirit where creativity and experience collide. Our team thrives on collaboration, creating solutions for our guests, employees, owners, and community. Our passion is hospitality and delivering the best service for our internal and external guests.
The Facts
207 Guest Rooms and Suites. Boasts 11-foot ceilings and oversized windows. Accommodations range from the Howard Queen Room (195 square feet) to the Howard Suites (700+ square feet).
All rooms include Scandinavian inspired furniture and finishes, 48" flat screen TVs, lounge corner and working area, KEYPR Technology (tablet to order anything from room service to fresh towels) and in-room safes.
Terrace Suite. 3,000+-square-foot suite that includes a separate king bedroom, master bathroom, guest bathroom, kitchenette, dining area for 8 people and rooftop terrace. Great space for an overnight stay, informal meeting, photoshoot or cocktail reception for up to 50 guests.
Le Coucou. Famed Restaurateur Stephen Starr. Owner of Morimoto, Upland, Buddakan, El Vez and dozens more, Stephen Starr conceptualized Le Coucou at 11 Howard with Chef Daniel Rose to serve classic French dishes that are modern yet have not “gone gimmick.”
the blond. Our exclusive nightclub, bar and lounge designed for relaxing and mingling no matter the time of day.
The Library. A place to work, to meet, to enjoy afternoon tea or to simply relax in the evening with a cocktail.
The Creative Studio. 606-square-foot event space featuring 9-foot ceilings suited to host a board meeting and private meal for up to 14 guests.
The NEIGHBORHOOD
11 Howard is perched right where SoHo meets The Bowery, Chinatown and Little Italy. It’s an area ripe for exploring by foot, and is one of Manhattan’s most eclectic mixes of culture, food and fashion. The district’s historic streets play venue to some of New York’s most varied and striking architecture. Visit the nearby New Museum, or wander to a handful of urban parks. If you have an ear for live music, some of the city’s best small venues and nightlife are just blocks away.
| Address | 11 Howard Street, New York, NY 10013 |
|---|---|
| Property Type | Hotel |
| # Jobs | 1 |
