Server Assistant

Full-Time

Description

The Server Assistant will assist with clearing and reset tables; courteously and efficiently support servers with Guest needs; service and maintain the dining area. Keep all areas of the restaurant and cocktail area organized and fully stocked.

COMPENSATION

$23.13 per hour

JOB DUTIES

• Complete opening duties as assigned, including the following:
  • Check quality and quantity of all restaurant stock and supplies using checklist.
  • Fold napkins, per restaurant standards.
  • Retrieve all necessary supplies and transport from storeroom to dining room.
  • Set tables according to service standards.
  • Set up all condiments (butter, bread, sugar, etc.) and beverages according to service standards.
  • Ensure a sufficient supply of all flatware, glassware and china for service.
  • Ensure cleanliness and condition of restaurant, assigned station and service areas.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Clear each course following restaurant procedures.
• Remove soiled wares from tables and transport to dish washing areas.
• Make all varieties of coffee in accordance with standards.
• As needed, assist server in serving all courses and beverage items to the guest.
• Anticipate Guests’ needs, respond promptly and acknowledge all Guests, however busy.
• Interact in courteous and professional manner with Guest, supervisors, and co-workers.
• Follow supervisor’s instructions.
• Clean and reset tables immediately after Guest departs.
• Complete closing duties, such as:
  • Properly store all reusable goods.
  • Clean all equipment as assigned.
  • Restock items for next service.
  • Remove all dirty linen.
  • Stock all condiments
  • Reset tables for next meal periods.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Rarely.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Constantly. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Frequently. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Constantly. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Constantly.

CLIMBING: Rarely.

LEG/FOOT USE: Constantly.

REACHING (OVERHEAD/EXTENSION): Constantly. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly.

PUSHING/PULLING: Constantly. Using the bin for ice.

LIFTING/CARRYING: Constantly lifting/moving up to 25 pounds. Occasionally lifting/moving up to 35 pounds.

SPEECH REQUIREMENTS: Constantly required to speak to others in person and on the telephone in English.

HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone in English.

VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.

WORKING CONDITIONS

Safety Requirements: Follow Safety Data Sheets that are applicable to chemicals used in your work area. Personal Protective Equipment must be worn as directed by Safety Data Sheets or trainings. Must wear slip resistant shoes. Follow all Safety precautions outlined in Safety Meetings and Trainings.

Exposure to chemicals, noise, vibrations: Exposure to basic cleaning supplies; moderate to moderately high noise conditions of a kitchen.

Operation of equipment/tools/vehicles: Equipment to include POS system and printers, kitchen equipment such as toaster, coffee makers, espresso machine, bread warmer, soda dispenser, etc.

Work is mostly indoors, protected from weather, but not necessarily inside temperature changes. Some work is outdoors.

BENEFITS

Medical, dental and vision are offered through the CBA benefit plan.

The Hilton DC National Mall is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to alesia.green@hiltondcnationalmall.com or call 202-484-1000 to let us know the nature of your request.

Qualifications

Restaurant Experience

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Skills

• Customer Service (Novice)
• Critical Thinking (Novice)
• Conflict Resolution (Novice)
• Multi-Tasking (Novice)

Experience

• Preferred

  1 years:

  Restaurant Experience

• Preferred

  1 years:

  Hotel experience

• Preferred

  Fast Pace

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.