Guest Room Attendant

Full-Time

Description

COMPENSATION

Pay: $29.00 per hour

JOB OVERVIEW

The Guest Room Attendant will be responsible for providing our guests with clean and appealing guest rooms and hallways. Responsible for providing clean and welcoming public areas throughout the hotel. Reporting to management when items in the guest room or hallways are out of service or need replacing.

JOB DUTIES

• Keep work area clean and neat, free from dust and litter.
• Loads carts with supplies needed to perform duties.
• Cleans all guest rooms as assigned within the required time limit. Duties in each room include:
  • Change bed linens and makes bed.
  • Vacuum carpet. Moves furniture as needed to clean.
  • Dust and clean all furniture including picture frames, bed frames, lamps, TV’s, armoires, desks, etc.
  • Clean mirrors, surfaces, windows, walls, etc.
  • Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
  • Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
  • Empties wastebaskets.
  • Ensure guest room set up complies with standards.
  • Reports any discrepancies in room status, why room was not completed, etc. to Inspector.
  • Turns in all Lost & Found items following the standard procedures.
  • Fills out assignment sheet as each room is completed.
• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
• Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Be a team player and encourage the teamwork attitude among staff.
• Attends department and as necessary, inter-departmental meetings.
• Notify management of any pertinent information related to shift activities.
• Be knowledgeable in all hotel emergency procedures.
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Ensures total guest satisfaction.
• Follow manager’s instructions and performs other duties as directed or assigned.
• Assist in safety and maintenance by tracking items in HotSos for relevant department
• Utilize Room Expediter (REX) system
• Keeps white room clean at all times
• Assists with cleaning and organizing store room as needed.
• Cleans ceilings.
• Strip and make rollaway beds.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Rarely.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Constantly. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Constantly. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Constantly. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Constantly.

CLIMBING: Occasionally.

LEG/FOOT USE: Constantly.

REACHING (OVERHEAD/EXTENSION): Frequently. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly.

PUSHING/PULLING: Constantly. Pushing carts and vacuum.

LIFTING/CARRYING: Constantly. Lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.

SPEECH REQUIREMENTS: Occasionally required to speak to others in person and on the telephone.

HEARING REQUIREMENTS: Occasionally required to listen to others in person and on the telephone.

VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.

BENEFITS

Medical, dental and vision are offered through the CBA benefit plan.

The Hilton DC National Mall is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to alesia.green@hiltondcnationalmall.com or call 202-484-1000 to let us know the nature of your request.

Qualifications

Fast pace

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Education

• Technical/other training (Preferred)

Skills

• Teamwork (Novice)
• Time-Management (Novice)
• Problem Solving (Novice)
• Customer Service (Novice)
• Conflict Resolution (Novice)
• Decision Making (Novice)
• Critical Thinking (Novice)

Experience

• Preferred

  Fast pace

• Preferred

  2 years:

  Hotel experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.