Housekeeping House Attendant

Full-Time

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position SummaryThe role of the Housekeeping House Attendant is to be responsible for stocking of linen closets throughout the hotel; as well as, assisting the Room Attendants. This is an hourly position with a rate of $25.00 per hour.

Key Responsibilities

Perform all shift checklist responsibilities & reporting requirements

Be familiar with property, departments, hours of operation and services of the hotel

Answer basic Housekeeping related questions

Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas

Properly maintain hotel keys and electronic cards (key control)

Clean and stock linen closets

Clean and Vacuum hallways, including baseboards

Turn in all lost and found items in accordance with lost and found procedures

Maintain a clean and organized work area

Dust light fixtures

Pick up dirty linen from housekeeping closets and throw down the chute

Strip rooms when needed and assist in ‘pick up’ of dirty linen

Sort terry and linen into laundry carts after coming down the linen chute

Put away supplies when received

Ensure all trash from guest room floors is placed in dumpsters

Run items to guest rooms, room attendants and supervisor

Actively participate in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ programs

Participate in all departmental meetings

Carpet clean guest rooms and hallways when needed

Participate in required training programs

Report any damage, hazard repairs to your immediate supervisor

Help keep stock levels at par and maintain cleanliness of linen closets on floors

Clean elevator tracks on all guest elevators

Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists

Familiar with frequently used Standard Operations Procedures

Knowledge of how to operate all Housekeeping Equipment.

Must be able to recognize situations that require immediate supervisory attention

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirement/Skills

Ideal candidate will have a minimum of one -year hospitality experience in housekeeping

Follows instructions and communicates effectively

Works well independently or as part of a team

Strong attention to detail

Commitment to exceptional guest service

Willing to work a flexible schedule including weekends and holidays

Adheres to the policies and procedures of the hotel

Physical Demands

Required to stand, sit, and walk for extended periods of times

Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.

Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

Benefits

1st Day Benefits

• Discounted parking at $8 a day
• Free daily meal
• Discounted room rates with Choice Hotels
• Percentage off restaurant dining at Firelake

1st of the month following 30 days of service:

• Full benefits package to our full-time employees, including health, dental, vision, short- & long-term disability, auto insurance, and so much more!
• Employer paid Accident insurance and HSA contribution
• 401(k) Retirement Plan
• Employee Assistance Program

90 Days:

• Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times

his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.