Restaurant General Manager

Full-Time

Description

Outlet Operational Responsibilities:

• Responsible for training of all food service and bar staff
• Responsible for production of schedule for twenty eight Atlantic/Thoreau’s
• Responsible for all daily service operation.
• Maintain tight control of dining reservations book – Open Table
• Responsible for supervision of any events in the Private Dining Room
• Coordinate closing of outlets with other food & beverage managers
• Attend daily BEO meetings and periodical staff meeting
• Develop the twenty eight Atlantic/Thoreau’s team to minimize turnover
• Responsible for hiring when applicable
• Implement systems and controls to ensure profitability of department. Manage flatware, glassware, linen and china inventories and the protection of assets
• Supervise bar operation and ensure beverage control standards are met.
• Act as a coach for all food service and bar staff.
• Individually train all new members of the team, including servers, hostesses, assistant servers
• Responsible for administrative tasks like menus and POS system updates
• Discipline staff according to Wequassett Resort guidelines.
• Maximize revenues in all outlets, introduce staff incentives, train up selling techniques
• Responsible for pre-meals, communicate issues to staff and listen to staff issues.
• Perform staff reviews.

Guest Relations Responsibilities:

• Departmental leader for resorts Customer Intimacy Program
• Establish outlet procedures for all special occasions
• Work closely with Executive Office to ensure all VIP reservations are handled accordingly
• Work closely with outlet management to promote heroic acts and encourage participation
• Establish new and innovative heroic acts for the department
• Work towards a pre-arrival program for all special occasions in twenty eight Atlantic