Houseperson

Full-Time

Reports to: Director of Rooms

Position Summary:

The House Attendant supports the housekeeping team in maintaining the cleanliness and luxury standards of the guest rooms and public areas at Hotel Granduca. This role plays an integral part in assisting Room Attendants with their duties, ensuring that all guest spaces are pristine, organized, and well-stocked. The House Attendant helps create an exceptional guest experience by ensuring that all areas of the hotel meet the high standards of our boutique property.

Key Responsibilities:

• Support Room Attendants:

  • Assist Room Attendants in preparing guest rooms for check-in by delivering fresh linens, towels, and necessary amenities.
  • Help with stripping used linens and restocking the housekeeping carts with the appropriate supplies.
  • Carry out general cleaning tasks in public areas and assist in setting up guest rooms as needed.
  • Ensure all necessary equipment, such as cleaning supplies and linens, are well-organized and ready for use by Room Attendants.

• Public Area Cleaning:

  • Clean and maintain public areas such as hallways, lobbies, restrooms, elevators, and stairwells to ensure they meet the hotel’s luxury standards.
  • Replenish supplies in common areas (e.g., towels, paper products) and ensure public spaces are tidy and presentable at all times.
  • Ensure all cleaning supplies and tools are stored safely and properly in designated areas.

• Housekeeping Support:

  • Assist with linen sorting and inventory control, reporting any shortages to the Room Attendants or Housekeeping Supervisor.
  • Maintain cleanliness and organization in housekeeping closets and storage areas.
  • Ensure that housekeeping carts are fully stocked and ready for the Room Attendants.
  • Assist in the removal of trash and recyclables from guest rooms and public areas.

• Guest Experience:

  • Maintain a friendly and helpful attitude while assisting Room Attendants or guests, promoting a welcoming environment.
  • Follow all hotel policies and procedures to ensure smooth housekeeping operations.
  • Respond to any special requests from Room Attendants, or if necessary, relay information to the Housekeeping Supervisor or Director of Rooms.

• Efficiency & Safety:

  • Maintain a high level of cleanliness and organization in all assigned work areas.
  • Adhere to safety protocols and ensure proper use of cleaning products and equipment.
  • Ensure proper disposal of trash and laundry in compliance with safety standards and hotel policy.

• Collaboration:

  • Work closely with Room Attendants to ensure that all room turnover and public area cleaning is done efficiently.
  • Communicate effectively with the housekeeping team to ensure all tasks are completed on time.
  • Help maintain a smooth workflow and assist the team in meeting or exceeding daily cleaning targets.

Qualifications:

• Experience:

  • Previous experience in a housekeeping support role or as a house attendant in a luxury hotel is preferred but not required.
  • Familiarity with cleaning techniques and the importance of maintaining high cleanliness standards.

• Skills & Competencies:

  • Ability to work as part of a team and assist Room Attendants in ensuring that all hotel areas are maintained to luxury standards.
  • Strong attention to detail and organizational skills.
  • Ability to manage time efficiently and prioritize tasks.
  • Professional demeanor and a customer-focused attitude.
  • Willingness to assist with any other tasks that may arise to support the housekeeping department.

• Physical Requirements:

  • Ability to lift, push, and pull up to [insert weight, e.g., 25 lbs] when assisting with linens, supplies, or trash.
  • Ability to stand, walk, bend, and stoop for extended periods.

Preferred Qualifications:

• Bilingual or multilingual skills are a plus.
• Knowledge of eco-friendly or sustainable cleaning practices is an advantage.
• Previous experience in hospitality or a similar service-oriented industry.

Benefits:

• Competitive salary and benefits package.
• Opportunities for advancement within the hotel and the larger hospitality industry.
• Employee discounts on hotel services, dining, and products.
• A positive, team-oriented work environment focused on luxury service standards.

EOE