Sales and Marketing Coordinator

Full-Time

Position Objective

This position is an integral part of the on-site Sales, Marketing and Catering team. The primary objective is to drive our business forward by managing group and event leads, while also coordinating the sales and marketing team’s digital assets to contribute to the company's growth. The ideal candidate will have experience in the hospitality industry and possess strong administrative and communication skills to effectively collaborate with cross-functional teams and external clients.

Essential Job Functions

• Business Lead Catcher: Capture new leads to ensure no lapses in business and consistent messaging and prompt response time to business leads ensuring increased business. 
• Market Research: Conduct thorough market research to identify trends, competitor strategies, and customer requirements. This will aid in developing marketing tactics that are in line with the market scenario.
• Marketing Campaigns: Coordinate with the DOSM & marketing team to create and implement effective marketing campaigns. 
• Sales Support: Provide exhaustive support for the sales team by coordinating sales meetings, preparing sales presentations, handling customer queries, helping with site tours and maintaining sales reports.
• Catering & CCS Support: Provide support by handling customer queries, banquet event spot checks, running BEOS and other event onsite needs. Coordinating with various departments to ensure flawless execution of events and adequate preparation for potential large group bookings.
• FAM & VIP: Organize and manage FAM and Stie Tour arrivals, events, special needs, etc., while ensuring quality service and hospitality to guests.
• Relationship Management: Nurture strong relationships with clients and all stakeholders to ensure customer satisfaction and loyalty.
• Branding: Ensure the company’s brand image and message are consistent across all marketing materials and campaigns.
• Deliverables Creation: Develop effective content for in-house sales and marketing initiatives, including signage, reorder collateral, and content for social media posts.

• Oversee and coordinate on-property printing needs with approved print vendors. 
• Graphic design work using brand templates in Canva for materials including posters, flyers, invitations, social posts. 

Education/Experience

• Experience in hospitality 

• Bachelor’s degree in marketing, Business Administration, or related field.
• Relevant experience in Sales and Marketing coordination.
• Excellent creative and analytical abilities.
• Solid experience with CRM software and digital marketing tools and techniques.
• Proficiency in digital marketing tools, including social media platforms & email marketing software
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Exceptional verbal and written communications skills.
• Strong networking skills with the ability to create long-term relationships with clients.

Requirements

Language Skills 

• Excellent written and verbal communication skills
• Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedural manuals, newspapers, periodicals, journals, and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.

Skills 

• Delphi/ CRS
• Microsoft Word
• PowerPoint
• Microsoft Excel
• Prefer some graphic design background with InDesign, Canva.

Physical Demands

• Ability to work in a fast-paced environment with long hours, especially during peak periods or hotel events.
• Occasionally required to travel to local events, media engagements, and industry functions.
• Ability to sit or stand for long periods while managing desk-based tasks, such as preparing reports and digital content.
• Occasional lifting of marketing materials or promotional items up to 25 lbs.

Work Environment

• Position is in person / on property 
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Ability to work a flexible schedule including extended hours, weekends, and holidays based on client programs and demands. 
• Must be able to work in close quarters with colleagues, muti-task with attention to details. 

Receipt And Acknowledgement

I acknowledge and understand that: 

• Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will

• The job description provides a general summary of the position however it is not all inclusive. I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions 

• Job duties, tasks, work hours and work requirements may be changed at any time 

• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Salamander Resort & Spa 

• I have read and understand this job description 

Print Name: ____________________________________________ 

Signature: ______________________________________________ 

Date: _________________________________________________

Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, and part-time employees after working 1000 total hours. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.