Hotel Valencia Santana Row
San Jose, CA
Up to $900 RETENTION PROGRAM PAY, and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Hotel Valencia Santana Row is located in San Jose, CA and is a pillar of the community. Our hotel is unique to the city and
Job summary:
Ensure guest satisfaction through a properly maintained property, guest rooms, public areas and by responding promptly and efficiently to guest complaints and concerns. Know all fire and safety rules, regulations and policies. Perform preventive maintenance and repairs as necessary in accordance with hotel standards
Shift requirements:
Looking for flexibility with morning or evening shifts.
Responsibilities
Contribute positively to the team within the department.
Prepare for any and all guest requests.
Participate in on-going training.
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel/CRO operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel's needs.
Complete other duties as assigned by Supervisor.
Possess a good mechanical knowledge of how to safely operate and maintain all tools.
Respond to and complete all work orders in a timely manner, closing out as completed.
Maintain a preventative maintenance schedule in guest rooms.
Keep all work areas, shop and guest rooms neat and orderly.
Maintain proper inventory levels of supplies and tools as needed.
Be punctual in reporting to work in the proper uniform with a name tag. Personal hygiene is required daily.
Help maintain the overall appearance of the hotel’s public space and hallways to help maintain a safe and clean environment.
Respond to both customer and hotel staff reports of non-functioning equipment immediately.
Maintains rooms in operating condition by performing repairs as needed.
Perform preventive maintenance throughout the hotel and maintain documentation.
Attend required meetings.
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees.
Report unsafe conditions to your supervisor immediately.
Maintain hotel equipment in proper working conditions.
Qualifications:
Hotel Operations or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
BENEFITS:
Medical, Dental, Life insurance
Paid Time Off
Paid Community Service Days
As the only hotel on Santana Row, the design of Hotel Valencia Santana Row is meant to captivate and comfort you from the moment you walk in. From interiors reminiscent of Old World Spain, laced with rich finishes and splashes of terra-cotta, to seductive textures and lighting design, no detail is left to chance. Everything you need is right at your fingertips here at our San Jose hotel, with 215 guest rooms and suites, more than 4,000 square feet of meeting space, two on-site restaurants, a full-service bar and seasonal rooftop bar.
Hotel Valencia is situated in the middle of the European-inspired Santana Row, which boasts a dynamic mix of upscale shopping, dining, and entertainment. You’re in the middle of it all when you stay at our boutique hotel in San Jose, California, and with luxury amenities like 24-hour room service and daily complimentary continental breakfast, we know you won’t want to leave.
Address | 355 Santana Row, San Jose, CA 95128 |
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Property Type | Hotel |
# Jobs | 3 |