Location

Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

Job Description

The Night Audit Front Desk Agent is responsible to oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. The Night Auditor is expected to be familiar with all hotel areas, and amenties, possessing the ability to accurately, appropriately, and efficiently respond to all guest requests.

Responsibilities

Preparation of daily reports and distribution as directed.
Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
Documenting errors made by cash handling auditors.
Prepare In-house allowance and adjustment spreadsheets each day.
To be a main liaison between guest and the hotel.
To appropriately protect confidential guest information and guest room key access according to front office SOP’s.
Be familiar with emergency procedures and Alarm System in the PBX department.

Qualifications

Excellent customer service and problem solving skills
Must have strong communication, computer and organizational skills
Maintain a professional business appearance, attitude, and performance
Prior guest service experience required, preferably hotel front office experience
Must be able to work a variety of shifts, including weekends and holidays.
Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

All Full-Time, Year-Round Employees of The Homestead receive medical, dental, and vision insurance options, in addition to resort-specific discounts on dining, rooms, retail, and activities. Join our team today!

Omni Royal Orleans Hotel

NEW ORLEANS, LOUISIANA

RETREAT TO OUR NEW ORLEANS HOTEL IN THE FRENCH QUARTER

Omni Royal Orleans anchors the beautiful French Quarter at the fashionable intersection of St. Louis and Royal streets. From the marble lobby to the crystal chandeliers overhead, our historic Four Diamond New Orleans hotel reflects a more sophisticated time. Step onto the rooftop pool deck or the wrought iron balcony of select guest rooms to look down on the street activity of the bustling French Quarter. Right outside the double doors, discover the storied architecture, boutique shopping and cultural experiences that The Big Easy has to offer. Just two blocks away, Bourbon Street resonates with activity and excitement. You can also spend the day immersed in New Orleans culture visiting Louisiana State Museum, Preservation Hall and 1850 House. Explore the enchanting culture of the city through fabulous food, upbeat jazz and inviting nightlife at our French Quarter hotel in New Orleans.