Night Auditor

Full-Time

Description

We are seeking a diligent and detail-oriented Night Auditor to join our team at Marriott San Diego Gaslamp Quarter. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary responsibilities will include auditing financial records, providing guest services, and ensuring the safety and security of the premises.

This is a Full Time position (30-40 hours) that pays $26.50 per hour. This position is eligible for group health benefits including Medical, Dental and more.

Must be able to work the graveyard shift (typically 11pm-7:30am), icluding weekends and holidays.

Benefits

• Medical (Anthem, Kaiser or Simnsa)
• Dental (Aetna)
• Vision (VSP) and Life (The Hartford)
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Vacation and Sick Pay
• Free Parking at the hotel while on duty ($200 value)
• Meal allowance per 8hr shift ($10 per shift)
• Room Discounts with any Marriott Brand Hotel (31 different brand globally)
• Additional Room Discounts for select hotels within portfolio
• Two pairs of slip resistant shoes a year

Do you enjoy interacting with people? Do you thrive on making someone's day? The ideal candidate is someone who will provide our guests with extraordinary service and enrich the guest experience. They are an outgoing individual who loves to converse with people from all over the world.

ESSENTIAL JOB DUTIES

• Welcomes and registers Guests according to Brand Standards and hotel procedures.
• Check departing Guests out of the hotel according to Brand Standards and hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints.
• Ensures total guest satisfaction.
• Answer phone lines and assist/direct guests where needed.
• Follow supervisor’s instructions and performs other duties as directed or assigned.
• Complete tasks on daily checklist which includes, but is not limited to:
  • Monitor for customer care cases, guest chats and work orders.
  • Reconcile, balance, audit and/or post all receipts, charges, rooms, etc.
  • Run “End of Day” reports. Close the day.
  • Completes Management reports and distributes accordingly.

• Maintain Gift Shop to standards including reviewing of placing orders, receiving supplies, restocking shelves and inventory (including alcohol fridge)
• Review Front Desk Passdown(s) when coming on shift and record pertinent information as needed throughout shift.
• Communicate with other hotel departments to maintain a high level of guest satisfaction.
• Maintain and adhere to policies regarding handling of cash bank.
• Process mail, messages, faxes and packages.
• Review and respond to guest comments and requests as needed to third party websites including, but not limited to Booking.com, and Expedia Partner Central.
• Be a Team Player and encourage the teamwork attitude among staff.
• Attends department and inter-departmental meetings as needed or required.

Why San Diego Marriott Gaslamp Quarter?

We are known as one of the best hotels in Downtown San Diego due in large part to the way we not only care for our guests, but our Hosts as well. Our mission is for our hotel to be a place where our Hosts would love to stay and our guests would love to work!

The San Diego Marriott Gaslamp Quarter is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Tracy Smith at hr@gaslampmarriott.com or call (619) 446-6031 or to let us know the nature of your request.

Qualifications

Night Audit

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)