Guest Service Agent / Front Desk
Full-Time
Tailwater Lodge
Altmar, NY
Join the Team at Tailwater Lodge - Seeking Guest Service Agent for Award-Winning Property!
Compensation: Starting at $17.00 per hour
Perks: Go Hilton Team Member Travel Rewards
Tailwater Lodge, a Woodbine Hospitality Property, located on 35 acres with close to 2,000 feet of river frontage on the renowned Salmon River. Tailwater Lodge is part of the Hilton Tapestry Collection and is two-time Hilton Connie Award winner for excellence in hospitality. The Lodges includes a craft beverage tasting room, breath-taking banquet facilities and well-appointed overnight accommodations. Be part of a team that creates an awe-inspiring stay that leaves our guests eager to return.
Tailwater Lodge Altmar, Tapestry Collection by Hilton is currently seeking a Guest Service Agent. Our Guest Service Agents are fun, energetic professionals with the ability to exceed expectations using excellent guest service skills and a great smile!
Responsibilities:
- Welcome Guests Upon Arrival – Provide information regarding the Hotel, Rooms and Amenities.
- Process all incoming and outgoing reservations and cancellation request in a timely and efficient manner.
- Handle all In-House Guest Reservations request; Extensions, Late Check-Outs and/or Rebooking’s.
- Make, Modify and Cancel Reservations, via Telephone, Online or In-Person
- Maintain accurate guest information including; Guest Information, Billing/Payments, Chagres, Etc.
- Maintain daily logs and checklists
- Respond to all guest requests in a timely manner
- Knowledge of all hotel features/services
Qualifications:
- Must have open availability – Days, Nights, Weekends and Holidays
- Experience with OnQ Property Management System (A Plus)
- Excellent Communication and Organizational Skills
- Excellent problem-solving skills and the ability to work well under pressure and stressful situations
- Exceptional multitasking skills and ability to be empathetic to guest needs
Become Part of Our Team and Enjoy:
- Paid Time Off for Full-Time employees
- Paid Sick Time for all employees
- Medical, Dental, Life and Vision Insurance for Full-Time Employees
- 401K with Employer Matching
- GO Hilton Team Member & Friends & Family Team Member Travel Rewards through Hilton
Tailwater Lodge
Profile
Tailwater Lodge, a Woodbine Hospitality Property, located on 35 acres with close to 2,000 feet of river frontage on the renowned Salmon River. Tailwater Lodge is part of the Hilton Tapestry Collection and is two-time Hilton Connie Award winner for excellence in hospitality. The Lodges includes a craft beverage tasting room, breath-taking banquet facilities and well-appointed overnight accommodations. Be part of a team that creates an awe-inspiring stay that leaves our guests eager to return.
As part of our commitment to fostering a supportive and rewarding workplace environment, we're pleased to offer a range of perks designed to enhance your professional and personal well-being:
Become Part of Our Team and Enjoy:
- Competitive Wages
- Referral Bonus Program
- 401K Retirement Plan with Employer Matching
- Health, Dental, Vision and Life Insurance for Full-Time Associates
- GO Hilton Team Member Rewards – Travel Benefits with Food & Beverage Discount
- Paid Time Off for Full-Time Associates
- Paid Sick Time for All Associates
- Professional Development and Career Advancement Opportunities
- Endless Smiles and Positive Energy
At Tailwater Lodge, we're not just a place to work – we're a family united by our passion for hospitality excellence and commitment to creating unforgettable experiences for our guests. Join us and be part of something truly special.
| Address | 52 Pulaski Street, Altmar, NY 13302 |
|---|---|
| Property Type | Hotel |
| # Jobs | 4 |
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