Front Desk Agent

Full-Time

A lifestyle Hotel based on London’s eccentric South Bank. With 359 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

As a Front Desk Agent, you’ll be the first point of contact for our guests, providing a seamless check-in and check-out experience while delivering outstanding customer service. Your goal will be to make every guest feel welcomed, valued, and well taken care of from the moment they arrive.

• Welcome & Check-In: Greet guests with warmth and professionalism, ensuring a smooth arrival and departure experience.

• Guest Experience: Anticipate guest needs, handle requests, and provide personalised recommendations to enhance their stay.

• Reservations & Payments: Manage bookings, process payments, and handle administrative tasks accurately.

• Problem Solving: Address and resolve guest concerns quickly and efficiently, always ensuring a positive outcome.

• Team Collaboration: Work closely with other hotel departments, including housekeeping and concierge, to ensure a flawless guest experience.

• Previous experience in a front desk or customer service role, preferably in a luxury or lifestyle hotel.

• A passion for hospitality and delivering top-tier guest experiences.

• Excellent communication and interpersonal skills.

• Ability to multitask and remain calm under pressure in a fast-paced environment.

• Strong attention to detail and problem-solving skills.

• Experience with hotel management systems (e.g., Opera, PMS) is a plus.

• Flexibility to work shifts, including evenings, weekends, and holidays

Salary: £27,075 p/a + service charge

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Discounts in our spa and cinema

• Contribution towards Health - Cash Plan

• 2 days paid volunteering leave per year

• Life Assurance

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London