Group and Conference Services Coordinator

Full-Time

ESSENTIAL SKILLS

1. Ability to understand Guests’ service needs.

2. Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.

3. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.

4. Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations.

5. Ability to perform job functions with minimal supervision.

6. Ability to work cohesively with co-workers and other departments as part of a team.

7. Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.

8. Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.

9. Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Screens, evaluates and routes incoming phone calls. Answers the phones of the conference services and sales staff in their absence.

2. Serve as the first point of contact for any walk ins to the sales office

3. Entering of Rooming lists and making reservation changes for sales team or clients

4. Knowledge of each conference services manager’s group and respond to customer inquiries appropriately. Take accurate messages in their absence.

5. Update Pick up in Delphi on a monthly basis

6. Coordination of the executive board room meetings

7. Manage the Wholesale Tour groups and the weekly bus schedule

8. Responsible for typing and processing of BEO’s and resumes, typing internal and external correspondence and distribute such paperwork to hotel departments and hotel guests as needed.

9. Prepare VIP and other amenity requests.

10. Responsible for copying, filing and any other clerical duties.

11. Responsible for managing changes to resumes and BEO’s and communicating changes throughout the hotel

12. Generate daily change log

13. Ensure work area cleanliness is maintained at all times.

14. Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.

15. Maintain a complete and accurate set of logs.

16. Be a Team Player and encourage the teamwork attitude among staff.

17. Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.

18. Promote open channels of communication between all hotel departments.

19. Attends department meetings and as needed, attends interdepartmental meetings.

20. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

21. Route associate commendations received from guests to the person responsible for assembling the daily packet.

22. Notify management of any pertinent information related to shift activities or assist with transportation needs of groups.

23. Determine the requirements for and the follow up on special groups, VIPs, etc.,

24. Follow supervisor’s instructions and completes other duties as directed or assigned.

The Hilton Washington Dulles Hotel is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Lisa Pisone at lisa.pisone@dulleshilton.com or call 703-834-1981 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)